Refund policy

Fiddle Haus Return & Exchange Policy

We want you to love what you ordered!  If something isn’t quite right, we’re happy to help within the guidelines below.

FINAL SALE ITEMS
Any sale or markdown items are final sale and cannot be returned, exchanged, or receive store credit once purchased.

IN-STORE PURCHASES
Returns for in-store purchases must be made within 14 days of the purchase date.
Eligible items may be returned for a refund or store credit, as long as they are unworn, unwashed, in new condition, and have all original tags and packaging attached.

ONLINE ORDERS
Online orders may be returned within 30 days of delivery.
Eligible items may be returned for a refund or store credit, as long as they are unworn, unwashed, in new condition, and have all original tags and packaging attached. Customers are responsible for return shipping unless the item arrived damaged or incorrect.

HOW TO START AN ONLINE RETURN
Email shopfiddlehaushelp@gmail.com with your name, order number, and the item(s) you wish to return. Once your return is approved, we will provide return instructions.

REFUND METHOD
Refunds are issued to the original payment method once the returned item is received and inspected. Please allow 5–7 business days for processing.

Thank you so much for shopping with us — your support of our small business means the world to us.